Services/programs of the agency (including geographic coverage)

Weight: 40%
Type of Collaboration: Individual
Format:
Length: 1,500 words
Curriculum Mode: Case Study
This assessment requires students to undertake an Australian social service agency evaluation. Students are required to select any social or community service organisation and evaluate their activity. The process of evaluation may include synthesising information from literature and other documents and visits to the elected organisation (where possible). The agency evaluation report must include:
1. About the agency (Which agency, which type-government, not for government and not for profit, where are they, and structures including branches (if applicable)
2. Services/programs of the agency (including geographic coverage)
3. Service delivery processes or arrangement (how do they work?)
4. Describe the agencies target clients
5. Reported outcomes of the agency’s activities (provide a trend analysis where possible)?
6. Challenges of the agency in providing services to clients
7. Your reflection about the activity (why did you choose the agency; how did you collect information about the agency? And how did you put together your final report.
8. References (Which sources of information did you use?)
Suggested outline
Introduction
What is the report about? Which agency are you evaluating, and what will you be discussing or presenting in the report?
About the Agency
About the agency (Which agency, which type-government, not for government and not for profit, where are they, vision, mission, purpose, and structures including branches (if applicable)
Services and service delivery
Services/programs of the agency (including geographic coverage)
Service delivery processes or arrangements (how do they work?)
Target clients
Describe the agency’s target clients, including their socio-demographic characteristics,
Reported outcomes/success stories (if any)
Present any reported outcomes of the agency’s activities (provide a trend analysis where possible).
Challenges and opportunities
Discuss the challenges of the agency in providing services to clients. Discuss any opportunities the agency could take advantage of to maximize its effectiveness.
Your reflection about the activity (why did you choose the agency; how did you collect information about the agency? And how did you put together your final report?
References (Which sources of information did you use?)
Attachments:
10435514_1_New-Microsoft-Word-Document–4-.docx