1. How is globalization affecting the hospitality industry? Give specific examples of…

1. How is globalization affecting the hospitality industry? Give specific examples of some of the changes.
2. Why is service such an important part of the hospitality and tourism industry? Provide and evaluate an example of good service and an example of poor service.
3. What are three historical events or aspects that influenced the hospitality and tourism industry? Describe how these events or changes influenced the industry.
4. Technology has impacted, and continues to impact, the hospitality and tourism industry in a number of different ways. Consider the lodging sector. What are some specific ways that technology impacted this sector? What are the advantages and disadvantages of these changes?
5. Imagine that you are the general manager of a hotel. What “moments of truth” would exist for your hotel? What could you do ensure that these moments always leave a positive impact on the guest?