Fred, the manager, is giving employees instructions on how to do their jobs more effectively. Employees are most likely to remember and synthesize the information that Fred gives them if:
a. the instructions make employees think of themselves and the situations that they have experienced throughout their careers
b. the instructions are based on meta-analytic findings from organizational research
c. the instructions are written by the same technical writers who write instructions for assembling IKEA furniture
d. the instructions contain jargon that they don’t understand yet
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